Frequently Asked Questions
Ask your questions here.
Yes, and if you are out of the country and need a consultation
you can easily access the platform and conduct the online consultation.
The patient will need parental consent or legal representative to follow up on the consultation, make payment and agree to the treatment plan.
Yes, DermatoVirtual has expert physicians, accustomed to analyze information and digital photos. It is very common for Dermatologists to analyze and diagnose based on images.
Obviously, not all conditions or diseases can be diagnosed online, and there are cases in which specialists will advise the patient to a face-to-face consultation at the office, be it for a more detailed examination or to perform biopsy and/or procedure.
You can select the dermatologist of your choice or according to your availability of hours
or medical fees.
The doctor will write the prescription and the patient will receive it (digital prescription) by text messaging. Then just go to the drugstore and show the prescription on your own phone.
Yes. Our platform uses information safety regulatory programs, HIPAA (Health Insurance and Accountability Act) and LGPD (General Law of Data Protection). Your photos, personal and medical information, or your diagnosis, will never become public.
The consultation is R$ 159.90 and the payment is made via credit card, directly on the website.
DermatoVirtual covers only your online visit. Depending on your case, the doctor will tell you that you need a procedure for diagnosis or therapy.
The virtual consultation is for guidance and the medical specialist will assess your situation. If there is a need for a procedure, it should always be done by means of a face-to-face
consultation.